1014 Error

A 1014 CNAME Cross-User Banned error is a Cloudflare-specific error code for:

“The domain's CNAME alias points to another Cloudflare domain without cross-user authorization.”

Common cause

A domain’s DNS configuration includes a CNAME record that points to a target domain managed in a different Cloudflare account that has not been configured to permit cross-user proxying.

By default, Cloudflare prohibits CNAME aliasing across different Cloudflare accounts for security reasons, unless the target domain uses Cloudflare for SaaS (Custom Hostnames).

Resolution:

If you are not the website owner:

Contact the service provider hosting the website to report Error 1014.

If you are the website owner:

  • If you are pointing your domain to a SaaS provider (like HubSpot, Shopify, or ClickFunnels) that uses Cloudflare, ensure you have completed the SaaS verification steps so your custom hostname is registered in their Cloudflare for SaaS account.
  • Alternatively, if both domains belong to you, move them into the same Cloudflare account.

Source: Cloudflare Documentation - Troubleshooting Cloudflare 1XXX errors (Error 1014)